Terms of service

TERMS OF SERVICE
Effective Date: 5/1/2026

1. OVERVIEW

Welcome to Unknown Upstairs (“we”, “us”, “our”).
We operate this website and provide products and services (the “Services”) through our platform.

By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, you may not access or use our Services.

2. ELIGIBILITY

You must be at least the age of majority in your jurisdiction to use this site. If you are under 18, you may use the Services only with parental consent.

3. ACCOUNT RESPONSIBILITY

You are responsible for maintaining the confidentiality of your account and for all activities under your account.
We reserve the right to terminate accounts at our sole discretion.

4. PRODUCTS & ORDERS

  • All products are subject to availability
  • We reserve the right to refuse or cancel any order
  • Orders are only accepted after payment is processed
  • Products are for personal use only (no resale)

5. PRICING & PAYMENTS

  • Prices may change without notice
  • Prices exclude taxes, shipping, and duties unless stated
  • You agree to provide accurate payment information

6. SHIPPING & DELIVERY

* Delivery times are estimates only

* We are not responsible for delays caused by carriers, customs, or external factors

* We are not responsible for lost, stolen, or delayed shipments once they have been transferred to the carrier

* Risk of loss transfers to you once shipped

7. INTELLECTUAL PROPERTY

All content, branding, and materials are owned by Unknown Upstairs or its licensors and are protected by law.
You may not reproduce or use them without permission.

8. USER CONDUCT (PROHIBITED USE)

You agree NOT to:

  • Violate any laws or regulations
  • Infringe intellectual property rights
  • Harass, abuse, or harm others
  • Upload malicious code (viruses, etc.)
  • Provide false or misleading information
  • Engage in fraud, spam, or unauthorized resale
  • Post offensive, discriminatory, or illegal content

We reserve the right to terminate access for violations.

9. DISCLAIMER OF WARRANTIES

ALL SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”.

We do not guarantee:

  • Product accuracy or appearance
  • Uninterrupted or error-free service
  • That products will meet expectations

Use of the Services is at your own risk.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid for the product. In no event shall we be liable for any indirect, incidental, punitive, or consequential damages, even if advised of the possibility of such damages.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Unknown Upstairs from any claims arising from:

  • Your breach of these Terms
  • Your violation of any law
  • Your misuse of the Services
  • Your infringement of third-party rights

12. FORCE MAJEURE

We are not liable for failure or delay caused by events beyond our control, including:

  • Natural disasters
  • War or terrorism
  • Internet or system failures
  • Supply chain disruptions
  • Shipping carrier delays

13. THIRD-PARTY SERVICES

We may use third-party providers such as Shopify to operate our business. We are not responsible for the performance, delays, errors, or failures of such third-party services.

14. DISPUTE RESOLUTION

Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved exclusively by binding arbitration in the State of California, in accordance with the rules of the American Arbitration Association (AAA).

If for any reason a dispute proceeds in court rather than arbitration, you agree that such dispute shall be brought exclusively in the state or federal courts located in California.

You agree that:

- Arbitration will be conducted on an individual basis only

- Class actions and class arbitrations are not permitted

- The arbitrator’s decision shall be final and binding

You waive any right to a jury trial.

15. GOVERNING LAW

These Terms are governed by the laws of the State of California.

16. TERMINATION

We may terminate or suspend access at any time without notice.

17. SEVERABILITY

If any provision is invalid, the rest remains enforceable.

18. CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

19. CONTACT

Unknown Upstairs
Email: support@unknownupstairs.com

Business Address: Torrance, CA, United States

20. BRAND-SPECIFIC TERMS

  • All designs remain the property of respective creators
  • Products are limited-release and may not be restocked
  • Unauthorized resale is prohibited
  • We reserve the right to cancel orders suspected of unauthorized resale.